We visited Mercedes-Benz Country Hills as a family, after first having a one-off meeting as a walk-in with their Brand Specialist Phoebe Ku. She is brilliant! She was friendly throughout our experience in engaging at their dealership. She went out of her way to arrange a test drive just before 9 pm when I visited alone for the first time and think she must have left way later from work as a result of this that day. She accommodated our request as a family to get the new SUV vehicle with the specifications we were looking for to be ready for a test drive. She let us do a test drive with our 9, 5 and 2 year old kids (with appropriate safe seating inside the vehicle as per the law) and not only did she make sure she shows us all the cool features of the vehicle both driving and comfort-wise, but also helped us make this a pleasant experience for our kids, by being so friendly and caring for them all this while. We were made to feel "at home" throughout our interaction and my wife loved the SUV to consider this as our possible next, new family car. Phoebe even explained the fantastic E-Active Body Control system in the vehicle and even sent us a relevant Youtube video via email to allow us to explore this further in a better way. She was also fabulous in terms of explaining the financial side of things including the options of leasing or financing the car and how she could facilitate things as much as possible for her, to trade in our current car to go towards a down payment for the deal. Her mannerism, demeanour and professional acumen thoroughly impressed me and my wife. I highly recommend viewers to visit Mercedes-Benz Country Hills when considering going for buying/leasing a Mercedes-Benz vehicle. The rest of the team including the reception staff are also super friendly, but based on our experience, I'd say try requesting to see Phoebe Ku preferably because she is going to go the extra mile to address all your queries and needs etc. Thank you so much, Phoebe!
