The Mercedes-Benz Star Dealer of the Year award isn't just about selling cars; it's a prestigious recognition reserved for dealerships that truly embody the brand's philosophy: "The Best or Nothing" [1]. It signifies a dealership excelling across the board, from the showroom floor to the service bay. Think of it as the gold standard within the Mercedes-Benz network.

Award Criteria

So, how does a dealership reach this pinnacle? It's a comprehensive evaluation. Mercedes-Benz meticulously assesses dealerships based on a wide range of performance indicators. This isn't a popularity contest; it's driven by data and consistent high performance throughout the year. The criteria ensure that winning dealerships represent the best of the best in every operational aspect.

Customer Satisfaction Metrics

At the heart of the Star Dealer award is the customer. Dealerships are heavily evaluated on their Customer Satisfaction Index (CSI) scores. This involves feedback gathered directly from clients about their sales and service experiences. High scores here mean the dealership consistently meets and exceeds customer expectations, making every interaction a positive one. Consistently high customer satisfaction scores are non-negotiable for achieving Star Dealer status.

Sales Performance 

While customer happiness is key, sales performance is also crucial. This involves meeting or exceeding sales objectives for new and certified pre-owned vehicles. It's not just about volume, though; it's about understanding customer needs and matching them with the right Mercedes-Benz model, ensuring a smooth and transparent purchasing process.

Discover Service Excellence Benchmarks

Beyond the sale, service excellence is paramount. Winning dealerships demonstrate outstanding performance in vehicle servicing and maintenance. This includes:

- Technician training and certification levels

- First-visit repair rates

- Service process efficiency

- Availability of genuine parts

- Overall service department customer satisfaction

Meeting these benchmarks ensures your Mercedes-Benz receives the expert care it deserves, keeping it performing at its peak.

Pro tip: When evaluating dealerships, ask about their CSI scores and technician certification levels. This gives you insight into their commitment to customer care and technical expertise.

 

Let's Talk About Mercedes-Benz Country Hills

Now, let's turn the spotlight onto the team that achieved this incredible honour: Mercedes-Benz Country Hills. We are absolutely thrilled and immensely proud to be named the 2025 Star Dealer of the Year [2]. This award is a reflection of our entire team's dedication and the trust our amazing customers place in us every single day. It's not just an award; it's a validation of our commitment to delivering an unparalleled luxury experience.

Meet Our Dedicated Team

Our team is the driving force behind our success. From our knowledgeable sales consultants to our certified technicians and friendly support staff, everyone at Mercedes-Benz Country Hills shares a passion for the brand and a commitment to our clients. We foster a culture of continuous improvement and customer-centricity. Every team member plays a vital role in creating the exceptional experience our customers deserve. We believe in building relationships, not just making transactions.

Experience Our Customer Service

What does award-winning customer service feel like? It's about listening to your needs, providing transparent advice, and ensuring every interaction is seamless and enjoyable. We strive to make you feel valued and respected from the moment you walk through our doors or contact us online. Our goal is to exceed your expectations at every touchpoint, whether you're buying a new vehicle, exploring financing options, or bringing your car in for service.

Tour Our State-of-Art Facility

Our dealership isn't just a place to buy cars; it's a destination designed around your comfort and convenience. We boast:

- A modern, spacious showroom displaying the latest Mercedes-Benz models.

- A comfortable customer lounge with premium amenities.

- A cutting-edge service center equipped with the latest diagnostic and repair technology.

- A dedicated AMG® Performance Center for high-performance enthusiasts.

We've invested in our facility to ensure it matches the quality and luxury of the vehicles we represent. Our state-of-the-art facility ensures your vehicle receives the best care in a comfortable environment.

 

Pro tip: Don't hesitate to ask for a tour when you visit! We're proud of our facility and happy to show you the service bays, showroom, and customer areas.

 

Here's Why Star Dealer Matters

Okay, so we won this prestigious award – but what does that really mean for you, the customer looking for your next Mercedes-Benz? Simply put, the Star Dealer of the Year award is your assurance of quality, performance, and an exceptional ownership experience. It signifies that the dealership operates at the highest standards set by Mercedes-Benz itself.

Discover the Value of Industry Recognition

This award isn't handed out lightly. It's a mark of distinction within the competitive luxury automotive industry. It tells you that Mercedes-Benz Canada has recognized the dealership for excelling in critical areas. Choosing a Star Dealer means you're partnering with a dealership acknowledged for its leadership and operational excellence. This recognition translates directly into a better experience for you.

How Our Award-Winning Service Benefits You

Because customer satisfaction is a core component of the award, choosing a Star Dealer like Mercedes-Benz Country Hills significantly increases your likelihood of having a positive experience. You can expect:

- Staff who are attentive, knowledgeable, and focused on your needs.

- Transparent and fair processes in both sales and service.

- A dealership environment that is welcoming and professional.

- Proactive communication and follow-up.

- Essentially, it means you're more likely to feel valued and satisfied throughout your ownership journey.

Our Commitment to Quality 

The Star Dealer award reflects a deep commitment to the quality standards synonymous with the Mercedes-Benz brand [1]. This applies not only to the vehicles themselves but to every aspect of the dealership's operations. From the meticulous training of technicians to the use of genuine parts and adherence to factory-approved procedures, quality is ingrained in the culture. You can trust that your vehicle is in expert hands.

Raising the Standard in Performance Excellence

Meeting the rigorous performance standards required for the Star Dealer award means the dealership runs efficiently and effectively. This translates to smoother transactions, quicker service appointments, and accurate repairs. It demonstrates a well-managed operation focused on delivering results for its customers.

Pro tip: We're proud to be recognized as Mercedes-Benz Star Dealer of the Year 2025! This prestigious award celebrates dealerships that demonstrate exceptional customer service, sales excellence, and outstanding dedication to the Mercedes-Benz brand standards. Stop by to meet our award-winning team and experience the superior service that earned us this distinguished honour.

 

Let's Celebrate Our Achievement Together

Winning the 2025 Star Dealer of the Year award is a milestone we couldn't have reached without our incredible team and, most importantly, our loyal customers. This achievement belongs to our entire community, and we plan to celebrate it with you! It's a testament to the relationships we've built and the trust you place in us.

Don’t Miss Our Exclusive Events

Keep an eye out for announcements about special events we'll be hosting. When you join the Mercedes-Benz Country Hills family, you get invited to exclusive events, including opportunities to connect with fellow enthusiasts and our team. One highlight is our annual NICU Fashion Show, a glamorous event that raises vital funds for NICU babies through the Calgary Health Foundation. Being part of our community means access to unique experiences beyond the showroom.

Explore Exclusive Offers for Valued Customers

To show our appreciation, we'll be rolling out exclusive offers for our valued customers. Whether you're considering a new Mercedes-Benz, scheduling your next service, or looking for accessories, we want to make your experience even more rewarding. These initiatives are our way of saying thank you for being part of the Mercedes-Benz Country Hills success story.

Ways we might celebrate include:

- Special pricing on select models.

- Exclusive service packages.

- Bonus offers on trade-ins.

- Appreciation events for existing owners.

Share Your Experience

We love hearing from you! Your positive experiences and feedback fuel our drive for excellence. We encourage you to share your stories about why you choose Mercedes-Benz Country Hills. Your testimonials not only mean the world to us but also help others understand the level of service they can expect. Your voice is a crucial part of our ongoing commitment to being the best.

Pro Tip: Stay connected with us on social media — Facebook, Instagram, LinkedIn, and TikTok — and reach out to our team for the latest updates on exclusive events and offers!

 

Celebrating Excellence at Mercedes-Benz Country Hills

Being named the Mercedes-Benz 2025 Star Dealer of the Year is an incredible honour for everyone at Mercedes-Benz Country Hills [2]. It's more than just an award; it's a reflection of our unwavering dedication to providing you with an experience that truly lives up to the Mercedes-Benz promise of "The Best or Nothing" [1]. This recognition fuels our passion to continue setting the standard for luxury automotive service.

Our commitment goes beyond selling and servicing exceptional vehicles. It's about building lasting relationships based on trust, transparency, and a shared passion for the Mercedes-Benz brand. From our state-of-the-art facility to our dedicated team and customer-first approach, every element is designed to ensure your satisfaction.

We invite you to experience the award-winning difference at Mercedes-Benz Country Hills. Come see for yourself why we were chosen as the best in Canada.

Frequently Asked Questions

Q: What is the Mercedes-Benz Star Dealer of the Year award?

A: It's the highest honour awarded by Mercedes-Benz Canada to dealerships demonstrating excellence across all areas, including sales, service, and customer satisfaction.

Q: How does a dealership win this award?

A: Dealerships are evaluated based on rigorous criteria, including achieving top scores in customer satisfaction surveys, meeting sales targets, and maintaining high standards in service operations and facility quality.

Q: What does Mercedes-Benz Country Hills winning mean for me as a customer?

A: It means you can expect an exceptional level of service, knowledgeable staff, fair practices, and a commitment to quality recognized as the best by Mercedes-Benz Canada.

Q: Is the award based only on sales numbers?

A: No, while sales performance is a factor, customer satisfaction and service excellence are equally, if not more, important components of the evaluation.

Q: How often is the Star Dealer award given?

A: The Star Dealer of the Year award is presented annually to the top-performing Mercedes-Benz dealership(s) in Canada.

Q: Where is Mercedes-Benz Country Hills located?

A: Mercedes-Benz Country Hills is located in Calgary, Alberta, serving the surrounding areas with award-winning sales and service.

Let's Connect