What Makes Our Delivery Process Special?

The moment you acquire a Mercedes-Benz is significant, and at Mercedes-Benz Country Hills, we elevate this occasion into an unforgettable experience. Our delivery process is meticulously designed to be as luxurious and refined as the vehicle you're about to drive. It's more than just handing over the keys; it's an introduction to a new level of automotive enjoyment, a carefully orchestrated welcome that sets the tone for your entire ownership journey.

Get to Know Your Dedicated Guest Specialist

From the moment you arrive, you'll meet with your dedicated Guest Specialist. This isn't just any staff member; this is your personal guide through the final steps of your vehicle acquisition. They are experts in all things Mercedes-Benz and, more importantly, experts in ensuring your comfort and satisfaction. Their role is to make your delivery seamless and enjoyable, answering every question with clarity and warmth, ensuring you feel completely at ease.

Enjoy a Luxury Welcome Gift

As a token of our appreciation and to welcome you to the Mercedes-Benz Country Hills family, you'll receive a beautifully curated gift bag. This isn't your average swag; it's a collection of thoughtful items.

Inside, you'll find items hand-picked by our team, including:

- A special edition Rosso coffee blend, created exclusively for our MBCH family.

- Delicious Dolce Veloce cookies.

- Your go-to sip to take home for toasting your new Mercedes in style.

- Other premium Mercedes-Benz merchandise.

It’s our way of saying thank you, making your first moments as a new Mercedes-Benz owner even sweeter, and warmly welcoming you to the Mercedes-Benz Country Hills family

Experience Personalized Vehicle Orientation

Your Guest Specialist will provide a full feature review of your new car. This is a comprehensive walkthrough, tailored to your vehicle's specific technologies and capabilities. We take the time to ensure you understand everything from the advanced safety systems to the infotainment setup. The goal is for you to feel completely at ease and knowledgeable before you even start the engine. This detailed approach to vehicle handover is part of what makes the initial contact with your new car so special, aligning with best practices in managing the journey from first contact to final product delivery.

Connect with Mercedes-Benz Technology

Modern Mercedes-Benz vehicles are technological marvels. Your Guest Specialist will help you get connected and comfortable with all the innovative features. This includes setting up Mercedes me connect services, pairing your phone, and customizing settings to your preferences. We want you to drive away happy, confident, and ready to explore everything your new Mercedes-Benz has to offer. Get a sneak peek of what to expect by browsing our delivery posts on Instagram!

 

Pro tip: Before your delivery day, jot down any specific questions you have about your new vehicle's features or technology. This ensures your Guest Specialist can address everything important to you during the orientation.

 

Let's Talk About Star-Level Service

At Mercedes-Benz Country Hills, the luxury experience extends far beyond the driver's seat. We believe that owning a Mercedes-Benz should be exceptional in every aspect, including the environment where you purchase and service your vehicle. That's why we've invested in creating a facility that reflects the quality and sophistication of the brand, ensuring every visit is a pleasure.

Tour Our State-of-the-Art Facility

When you come for your delivery, your Guest Specialist will be delighted to give you a full tour of our dealership. This isn't just a quick walk-through; it's an opportunity for you to see firsthand the comprehensive services and amenities we offer. We want you to feel at home whenever you visit, whether it's for a new vehicle, service, or just to browse our Mercedes-Benz Boutique. Our aim is to make you comfortable and familiar with all we provide.

Explore Our 35-Bay Service Center

A key highlight of our tour is our expansive service department. With 35 service bays, we are equipped to handle all your maintenance and repair needs efficiently. Our service center is staffed by certified Mercedes-Benz technicians who possess unparalleled expertise in caring for your vehicle. We take immense pride in offering star-certified service that consistently aims to exceed your expectations. This commitment to after-sales service is a cornerstone of our dealership, ensuring your Mercedes-Benz always performs at its best.

Visit Our Benz Bistro

Need a moment to relax or a bite to eat while you're here? Our on-site Benz Bistro offers a comfortable and stylish setting.

Enjoy complimentary refreshments such as:

- Freshly brewed Nespresso coffee

- A selection of teas

- Light snacks

It's a perfect spot to unwind, whether you're waiting for your vehicle service to be completed or simply taking a break during your visit. Our on-site Benz Bistro offers a comfortable and stylish setting for you to relax and enjoy some delicious food!

Browse the Mercedes-Benz Boutique

Discover a range of genuine Mercedes-Benz accessories and lifestyle merchandise in our Boutique. From stylish apparel and personal accessories to vehicle enhancements, it’s a great place to find something special for yourself or the Mercedes-Benz enthusiast in your life. Our Guest Specialists & Parts Advisors are always on hand to help you find the perfect item!

Pro tip: During your facility tour, don't hesitate to ask about specific amenities like our shuttle service or waiting area comforts. Understanding all available services can make future visits even more convenient and stress-free.

 

Here's Why We Won Star Dealer

Being recognized as a Mercedes-Benz Canada Star Dealer of the Year is an honour we cherish deeply. This award isn't just a testament to our sales figures; it's a reflection of our entire team's dedication to excellence in every facet of our operations, from the showroom floor to our state-of-the-art service department. It speaks to a holistic commitment to our clients and the premium experience we strive to deliver every single day.

Learn About Our Service Excellence

The Star Dealer award acknowledges the hard work of our efficient service department. With 35 service bays and a team of highly skilled, certified technicians, we are committed to providing star-certified service that not only meets but exceeds your expectations. This dedication to post-purchase care is a significant reason clients trust us with their prized vehicles. We understand that maintaining the performance and luxury of your Mercedes-Benz is paramount, and our team is equipped with the latest tools and training to do just that.

Experience Our VIP Airport Shuttle

As part of the Mercedes-Benz Country Hills family, you gain access to exclusive perks designed to make your life easier. One such benefit is our YYC airport shuttle service.

How it enhances your travel:

- Convenient drop-off and pick-up directly at the airport.

- Peace of mind knowing your vehicle is securely parked with us while you're away.

- A seamless and stress-free start and end to your journeys.

It’s just one more way we strive to provide exceptional value beyond the vehicle itself, making your ownership experience truly comprehensive.

Enjoy Exclusive Events

Becoming a client at Mercedes-Benz Country Hills means you're invited into an exclusive community. We host a variety of special events throughout the year, offering unique experiences and opportunities to connect with fellow enthusiasts.

Examples include:

- Thrilling AMG driving events that let you experience the pinnacle of Mercedes-Benz performance on the track.

- Our prestigious NICU Fashion Show, an elegant event supporting a vital community cause and showcasing our commitment to giving back.

These gatherings are a cornerstone of the MBCH family experience, reflecting the brand's commitment to not just selling cars, but fostering a lifestyle and community.

Pro tip: Keep an eye on our communications for event invitations and special offers. Participating in these exclusive opportunities is a fantastic way to fully immerse yourself in the Mercedes-Benz Country Hills family and network with other enthusiasts!

 

Welcome to Our Mercedes Family

Purchasing a Mercedes-Benz from Country Hills is more than a transaction; it's the beginning of a lasting relationship. We believe that once you buy a car here, you become part of the Mercedes-Benz Country Hills family. This philosophy shapes every interaction and service we offer, ensuring you feel valued long after you've driven off the lot. It's about building a connection that enhances your entire ownership journey.

Join the Mercedes-Benz Country Hills Family

What does it mean to be family? It means you're treated with genuine care and respect. It means we're here for you, not just for the big moments like purchasing a new vehicle, but for all the moments in between. This sense of belonging is something we cultivate with pride, aiming to create an environment where every client feels like a VIP. 

Access Exclusive Privileges

As a member of our family, you'll receive invitations to exclusive events, giving you opportunities to connect with other Mercedes-Benz enthusiasts and experience the brand in unique ways. You'll also gain access to incredible deals on vehicles, service, and merchandise. These privileges are our way of showing appreciation for your loyalty and enhancing your ownership experience.

Receive Ongoing Support

Our commitment to you doesn't end when you take delivery. Our Guest Specialists and service team are always ready to assist with any questions or needs that may arise throughout your ownership experience. Whether it's scheduling maintenance, understanding a new feature, or exploring upgrade options, we're just a call or visit away. We are always happy to help clients with whatever they need, ensuring your Mercedes-Benz continues to bring you joy and satisfaction.

Stay Connected with Us

We make it easy to stay in touch and informed about everything happening at Mercedes-Benz Country Hills.

Ways to connect include:

- Following our social media channels for the latest news, vehicle showcases, and event updates.

- Visiting our dealership – our doors are always open for a chat, a coffee, or to explore the latest models.

We value our relationship with you and look forward to being a part of your Mercedes-Benz journey for years to come.

Pro tip: Opt-in to our dealership communications to ensure you're among the first to hear about new model releases, service specials, and upcoming exclusive family events. This is the best way to maximize your benefits as part of the MBCH family.

 

Experience Excellence at Mercedes-Benz Country Hills

The Mercedes-Benz Country Hills delivery experience is crafted to be as exceptional as the vehicles we represent. From the personalized attention of our Guest Specialists and the luxury welcome gifts to the comprehensive facility tours and ongoing family privileges, every detail is considered. Our commitment to star-certified service, recognized by the prestigious Star Dealer of the Year award, ensures that your journey with us is seamless and rewarding from start to finish.

We pride ourselves on creating an environment where luxury meets genuine care, making every interaction memorable. It's not just about selling you a car; it's about welcoming you into a community and providing unparalleled support throughout your ownership. We invite you to discover the difference at Mercedes-Benz Country Hills, where luxury, service, and community converge. Experience excellence with us and let us exceed your expectations.

Frequently Asked Questions

Q: What can I expect during the vehicle handover process?

A: Expect a dedicated Guest Specialist to provide a full feature review of your car, help you connect with its technology, and answer all your questions. You'll also receive a curated luxury gift bag.

Q: What kind of items are in the welcome gift bag?

A: Our gift bags include items specially curated by our team, such as an exclusive Rosso coffee blend for MBCH, Dolce Veloce cookies, and other Mercedes-Benz merchandise.

Q: What facilities can I access at Mercedes-Benz Country Hills?

A: Clients can enjoy our Benz Bistro for refreshments, browse the Mercedes-Benz Boutique, and benefit from our state-of-the-art 35-bay service center. You'll receive a full tour during your delivery.

Q: What does becoming part of the "Mercedes-Benz Country Hills family" entail?

A: It means you get access to exclusive events (like AMG experiences and the NICU Fashion Show), incredible deals, our YYC airport shuttle service, and ongoing support from our team.

Q: How long does the delivery experience typically take?

A: We dedicate the necessary time to ensure you're comfortable and familiar with your new vehicle. While it varies, we focus on a thorough and unrushed experience, typically allowing ample time for the feature review and paperwork.

Q: Can I schedule my delivery at a specific time?

A: Yes, our team will work with you to schedule your delivery at a time that is convenient for you, ensuring a personalized and focused experience.

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